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General Service Policy

When you come in for your initial visit, expect to be given a copy of our policies! Also if it is your first visit allow for up to 10 minutes early to go over your health history. Do not, I repeat, do not come in to get a massage if you have a rash, undiagnosed illness, ring worm, infection, common cold, virus, or anything contagious, we will need to reschedule! ***Please fill out and return your health history intake forms.

Cancellation Policy

PSA: As a reminder with the New Year... We have great relationships with every one of our clients and will treat them equal when it comes to policy, these things should not be taken personally, its policy that ensures that we can continue to do business and keep providing these services to everyone. 24 hours notice of cancellation is required or else there is a fee. If we receive notice via a telephone call or Facebook message and it is given with 12- 24 hours 1/2 the amount of the session booked is charged. If you call or message with under 12 hours notice it is full charge of the session booked. If we receive a "no call/no show," a FULL charge of the session booked is charged and if this happens 3 times, we simply cannot rebook you. NO EXCEPTIONS! Payments must be made within 24 hrs of missed appointment. No new appointments will be made until payment is received for the missed appointment. Notice allows us to try to fill openings and without it we lose the money it takes to keep doing what we do. If there are any questions, please feel free to ask!

Payment Policy

Payment is accepted at the time of service unless otherwise indicated. We accept Cash, credit/debit cards, paypal, and checks. ** If you have a flexible spending account through your place of work, we write receipts after payment and getting a copy of your prescription for therapy, and your company reimburses you once you get the receipt with our LMT's license number on it! We do not accept any other medical insurance, KY does not allow for that yet.